James Lagan

Work Experience

Entrepreneurial Sales Engineer with excellent business acumen - I love helping customers succeed by discovering their desired outcome, developing a plan, and bringing that vision to reality. Friendly and dynamic, with natural ability to build key relationships, I help drive technical sales and revenue growth.

Systems Architect
Cisco Systems

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Systems Architect

Avaya Inc.

• Advise Fortune 100 customers to help understand business requirements and develop digital transformation road map to achieve measured outcomes

• Architect solutions, including recent $17m CC/UC BPO private cloud platform supporting their current and future healthcare customers

• Specialize in customer/agent experiences including integrations to Salesforce, Epic, ServiceNow, etc.

• Work closely with product teams to define and prioritize and incorporate customer feature enhancements

• Area SME for Avaya Converged Platform (PodFX)

• Consistently overachieved sales quota

Senior Systems Engineer

Avaya Inc.

• For Federal customer, supported numerous technical projects through consultation, design and implementation planning, including infrastructure and application design

• Developed testing procedures, design/user documentation on various solutions

Systems Engineer

Avaya Inc.

• Provided pre-sale technical design and post-sale implementation planning for Fortune 100

• Installed, configured, tested, and maintained OS, app software, and system management tools for customer lab

State University of New York

• Bachelor of Arts with Honors

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